1. General Policy
Java Brave Tour is a travel agency company that offers and sells tour packages through its official website at https://javabravetour.com (“Website”). Throughout these Terms & Conditions, Java Brave Tour shall be referred to as “we”, “us”, or “our”.
By accessing, browsing, using, or making a booking through our Website or any of our booking channels, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
We reserve the right to amend, modify, update, or remove any part of these Terms & Conditions at any time without prior notice. Any changes shall become effective immediately upon publication on our Website.
2. Customer Age Policy
The participant age categories for our tour packages are as follows:
- Infant/Baby: 0 – 2 years old
- Child: 3 – 5 years old
- Adult: 6 years old and above
Participant age shall be calculated based on the departure date of the tour.
Different prices, facilities, seating arrangements, and accommodations may apply according to the participant’s age category and specific package conditions.
3. Reservation Policy
Customers are required to provide complete, accurate, and valid information when making a reservation.
Java Brave Tour shall not be responsible for booking failures, service disruptions, losses, or additional costs resulting from incorrect, incomplete, or outdated information provided by customers.
A reservation shall only be considered confirmed after payment has been successfully received and verified according to the applicable payment terms.
To make a reservation, customers must be at least eighteen (18) years old or have the consent and authorization of a legal guardian.
Customers accept full financial responsibility for all transactions made under their name or account.
4. Payment Policy
Customers must make payment according to the exact amount stated in the booking confirmation or package details.
All payments must be completed before the specified payment deadline. Failure to complete payment may result in automatic cancellation of the reservation without prior notice.
Package prices do not include transaction fees unless otherwise stated.
The following fees may apply:
- Credit/Debit Card Payments: Additional charge of 3.2% of the total transaction value.
- Bank Transfer Payments: Administrative fee of IDR 7,000 per transaction.
- Any local or international bank transfer charges imposed by financial institutions shall be borne by the customer.
Java Brave Tour shall not be liable for losses resulting from unauthorized use, fraud, or misuse of payment methods.
5. Cancellation & Refund Policy
Cancellations made within twelve (12) hours of booking or before 6:00 PM (WIB, UTC+7) on the same day of booking are eligible for a full refund.
Cancellations made after twelve (12) hours from the booking time or after 6:00 PM (WIB, UTC+7) on the booking date are non-refundable, regardless of the reason.
If Java Brave Tour cancels a tour due to operational reasons or Force Majeure events, customers may be eligible for a partial refund. The refund amount and procedure will be communicated within seven (7) days of the cancellation notice.
Customers who fail to attend the tour without prior notification (“No Show”) shall not be entitled to any refund.
Refund processing times may vary depending on the payment method and the policies of the relevant financial institutions.
6. Unused Services
Any services included in the tour package but not used by the customer during the tour shall be non-refundable, non-transferable, and may not be exchanged for cash, credits, or alternative services.
7. Changes, Rescheduling & Transfer of Booking
Customers may request a rescheduling of their departure date no later than seven (7) days before departure.
Rescheduling requests submitted less than seven (7) days before departure may be declined.
Customers may transfer their booking to another participant by providing written notice at least three (3) days before departure.
Replacement participants must meet all applicable travel requirements and provide all required information and documentation.
Additional fees may apply depending on supplier policies and operational requirements.
8. Pricing Policy
All prices displayed on the Website, quotations, brochures, advertisements, and promotional materials are subject to change without prior notice.
Price adjustments may occur due to:
- Currency exchange rate fluctuations
- Fuel surcharge increases
- Transportation cost increases
- Hotel or supplier rate changes
- Government taxes and fees
- Operational cost increases
- Other factors beyond our reasonable control
Foreign visitors may be subject to different entrance fees or tourism taxes as imposed by local authorities or attraction management.
9. Package Inclusions & Exclusions
Tour packages include only the services, facilities, and items explicitly listed in the package description.
Any services, entrance fees, activities, meals, beverages, transportation, accommodation upgrades, personal expenses, or other items not specifically stated as included shall be considered excluded and may incur additional charges.
Customers are responsible for reviewing package details carefully before making a booking.
10. Limitation of Liability
Java Brave Tour shall not be held responsible or liable for:
- Personal injury, illness, accidents, disability, or death occurring during the tour.
- Loss, theft, or damage to personal belongings.
- Delays, cancellations, or itinerary changes caused by Force Majeure events.
- Service failures, negligence, or actions of third-party suppliers, including airlines, hotels, transportation providers, restaurants, attraction operators, and other vendors.
- Customer negligence or failure to follow instructions provided by guides, drivers, coordinators, or local authorities.
- Additional expenses arising from circumstances beyond our reasonable control.
Participation in any tour is undertaken at the participant’s own risk.
11. Travel Documents
Customers are solely responsible for obtaining and carrying all required travel documents.
International travelers must possess:
- A passport valid for at least six (6) months from the date of travel.
- A valid visa, if required.
- Any permits, vaccination certificates, or supporting documents required by relevant authorities.
Failure to provide valid travel documents may result in denied participation without entitlement to any refund.
12. Accommodation, Meals & Itinerary
Accommodation is generally provided on a twin-sharing basis (one room for two persons) unless otherwise specified.
Java Brave Tour reserves the right to substitute hotels, accommodations, or room types with alternatives of a similar standard when necessary.
Meals included in the package shall be provided at selected restaurants according to standard menus.
Additional food, beverages, special menu requests, or personal orders shall be charged directly to the customer.
Tour itineraries may be adjusted due to:
- Traffic conditions
- Weather conditions
- Transportation schedule changes
- Attraction closures
- Safety considerations
- Operational requirements
Any adjustments will be made with the intention of maintaining the overall quality and safety of the tour experience.
13. Travel Insurance
Travel insurance is not included in any of our tour packages unless expressly stated otherwise.
Customers are strongly encouraged to purchase comprehensive travel insurance covering:
- Medical expenses
- Personal accidents
- Trip cancellation
- Travel delays
- Loss or damage of baggage
- Emergency evacuation
Customers are responsible for ensuring that their insurance coverage is valid for the destination and activities involved in the tour.
14. Photo & Video Documentation
During the tour, Java Brave Tour may take photographs, videos, drone footage, or other forms of documentation involving participants as part of the tour activities.
By participating in any tour organized by Java Brave Tour, participants grant Java Brave Tour the right to use, reproduce, edit, publish, distribute, display, and share any photographs, videos, or visual materials taken during the tour for promotional, marketing, advertising, social media, website, brochure, catalog, portfolio, and other business-related purposes without prior notice or compensation.
All photographs and videos documented during the tour may automatically be used by Java Brave Tour as promotional and marketing materials across various online and offline media channels.
Java Brave Tour agrees to use such documentation responsibly and solely for lawful business purposes.
Participants who do not wish to appear in promotional materials must notify Java Brave Tour in writing before the tour commences. While reasonable efforts will be made to accommodate such requests, complete exclusion from group photographs or public documentation cannot be guaranteed.
15. Special Requests
Special requests including but not limited to:
- Hotel upgrades
- Room preferences
- Dietary requirements
- Additional transportation
- Private arrangements
- Customized activities
may be accommodated subject to availability and operational feasibility.
All special requests should be submitted during the booking process or no later than three (3) days before departure.
Java Brave Tour reserves the right to decline any request that cannot reasonably be fulfilled.
16. Force Majeure
Java Brave Tour shall not be liable for any delay, interruption, cancellation, modification, or failure to perform its obligations due to circumstances beyond its reasonable control.
Force Majeure events include, but are not limited to:
- Natural disasters
- Earthquakes
- Floods
- Volcanic eruptions
- Landslides
- Tsunamis
- Epidemics or pandemics
- Government restrictions
- Political unrest
- Riots
- Demonstrations
- Acts of terrorism
- War or military actions
- Embargoes and sanctions
- Labor strikes
- Airline, hotel, or supplier insolvency
- Severe weather conditions
- Transportation disruptions
- Utility or communication failures
- Any other unforeseen events beyond reasonable control
In such circumstances, Java Brave Tour reserves the right to modify, postpone, reschedule, or cancel services without liability for any direct or indirect losses.
17. Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.
Any dispute arising out of or relating to these Terms & Conditions shall first be resolved through good-faith negotiations between the parties.
If a resolution cannot be reached amicably, the dispute shall be submitted to the competent courts of the Republic of Indonesia.
18. Contact Information
Java Brave Tour
Website: https://javabravetour.com
Email: javabravetour@gmail.com
Phone / Whatapp : +6285233215050
By making a reservation, payment, or participating in any tour organized by Java Brave Tour, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions in their entirety.
